Fenix <> Attentive: Integration for the shipment notifcations

Agenda: To send Email/SMS notifications to the shoppers about their order delivery status.

Introduction: Fenix will send post-purchase notifications to shoppers through Email/SMS to keep them informed about the present status of their shipment.

The delivery events that can be configured to trigger notifications are:

Goal: By being upfront and proactive in post-purchase communication Fenix clients will keep their customers happy, reduce WISMO calls, and save significantly on long-term customer service costs.

Platforms Supported: Shopify, Shopify Plus, WooCommerce, BigCommerce and SFCC.

Requirement: Active FenixCommerce post-purchase subscription.

Integration Procedure to be followed by Fenix team or Fenix Resellers

Step 1: Go to marketplace in your attentive account and search for Fenix Commerce Notifications app. click install or click the app URL here: https://ui.attentivemobile.com/integrations/oauth-install?client_id=24e4c5d14ef34a3488d03a23e3c74c22&redirect_uri=https%3A%2F%2Fppdnotificationprocessorv1.ppd.fenixcommerce.com%2Ffenixppdnotificationprocessor%2Fapi%2Fv1%2Ffenix%2Fredirect

Step 2: The URL take you to the screen like below. Check the permissions required by the Fenix notification app and authorize it.

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Step 3: Once the authorization completes it will redirects to the integration confirmation page.

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Steps to follow while creating Journey:

• Go to Journeys tab in attentive account

• Click create journey

• Click start from scratch

• Filter by app Fenix Commerce Notifications

• Select journey trigger for which you want to create journey

Sample SMS Content:

Hey {customer_name} , order # {order_id} might be delayed. Track your order here: {track_url}