Happy Returns Integration

Problem Statement

Handling returns is one of the biggest headaches for DTC merchants. The retail industry suffers from a high return percentage, which varies depending on the product category.

FenixCommerce thrives to become a one-stop shop for its customers to manage an end-to-end customer shopping experience. Hence handling customer returns/refunds/exchanges seamlessly is a key functionality to be incorporated into the FenixCommerce platform.

Fenix will partner with Happy Returns to provide a seamless return experience to shoppers.

Functional Flow

Initiate Order Return/Refund/Exchange

Customers can initiate a return/refund/exchange from the FenixCommerce Branded Tracking page.

Data Transfer to Happy Returns

FenixCommerce will internally map the store name, order id, zip code, and the Happy Returns retailer-specific URL. 

As a result, the customer will be directly taken to the retailer-specific Happy Returns URL without having to enter the order id and zip code.

Reference links:

1. https://www.retailersupport.happyreturns.com/return-and-exchange-portal/overview

2. https://happyreturns.com/return-management-for-ecommerce-stores

Open

Open

Fenix<> Happy Returns Integration