Handling returns is one of the biggest headaches for DTC merchants. The retail industry suffers from a high return percentage, which varies depending on the product category.
FenixCommerce thrives to become a one-stop shop for its customers to manage an end-to-end customer shopping experience. Hence handling customer returns/refunds/exchanges seamlessly is a key functionality to be incorporated into the FenixCommerce platform.
Fenix will partner with Happy Returns to provide a seamless return experience to shoppers.
Initiate Order Return/Refund/Exchange
Customers can initiate a return/refund/exchange from the FenixCommerce Branded Tracking page.
Data Transfer to Happy Returns
FenixCommerce will internally map the store name, order id, zip code, and the Happy Returns retailer-specific URL.
As a result, the customer will be directly taken to the retailer-specific Happy Returns URL without having to enter the order id and zip code.
Fenix won’t manage returns flow, however, Happy Returns will take care of complete returns flow.