Install the Fenix Intelligent Delivery application v2

Owned by Srinivas Aluri
Last updated: Aug 15, 2024 by Sharath Chandra Parashara
6 min read

We recommend installing the latest version of your browser for the smoothest installation experience.

Navigate the Shopify App Store

  1. Visit thehttps://apps.shopify.com/ to download the Fenix Intelligent Delivery application.

 

  1. Search for Fenix Intelligent Delivery.

Search for Fenix Intelligent Delivery

 

  1. Review the application’s minimum requirements. If you do not meet the minimum requirements, contact the Fenix Customer Support team to request a custom integration.

Your store requirements

Online store with a United States-based (US) business address

At least one fulfillment center in the US

Delivery estimates provided to only US domestic buyer address orders at checkout using a major US domestic carriers like UPS, USPS, FedEx, DHL, etc…

Merchant must accept USD currency

Delivery estimates must not be provided to international orders

  1. Click Add app to add the application to your store. If you meet the minimum requirements and can’t install the application, contact the Fenix Sales team. For questions about the Fenix Intelligent Delivery app requested scopes, contact the Fenix Customer Support team.

Fenix Intelligent Delivery app requirements

Permission to install the app

Permission to raise the Shopify billing app

Permission to approve the following application scopes:

View Shopify account data

Read products

Edit products (To create shipping protection items)

Read inventory

Read orders & fulfillments

Edit orders (To update the Fenix recommendations)

 

The Fenix platform syncs the orders and fulfillments data from the Shopify, excluding customer PII data. Please refer below tables to understand the fields that Fenix store it in the Fenix secured database.

Excluded PII Data:

browser_ip
client_details
contact_email
email
phone
billing_address
customer
refunds
payment_gateway_names
shipping_address
address_1
address_2,
first_name
last_name

Excluded PII Data:

browser_ip
client_details
contact_email
email
phone
billing_address
customer
refunds
payment_gateway_names
shipping_address
address_1
address_2,
first_name
last_name

Included Order data fields:

buyer_accepts_marketing,
cancel_reason,
cancelled_at,
cart_token,
checkout_token,
closed_at,
company,
confirmation_number,
created_at,
currency,
current_total_discounts,
current_total_price
current_subtotal_price,
current_total_tax,
customer_locale,
discount_applications,
estimated_taxes
financial_status,
fulfillments,
fulfillment_status,
gateway,
id,
landing_site,
line_items,
location_id,
merchant_of_record_app_id,
name,
note,
note_attributes,
number,
order_number,
po_number,
presentment_currency,
processed_at,
referring_site,
shipping_lines,
source_name,
source_identifier,
source_url,
subtotal_price,
tags,
tax_lines,
taxes_included,
test,
token,
total_discounts,
total_line_items_price,
total_outstanding,
total_price,
total_price_set,
total_tax,
total_tax_set,
total_tip_received,
total_weight,
updated_at,
order_status_url
shipping_address (excluding address1 and address2 fields)
name

Name field is required to use it in the proactive shipment status notifications as part of the Fenix Post Purchase platform.

city,
province,
province_code,
zipcode,
country,
country_code

Included Order data fields:

buyer_accepts_marketing,
cancel_reason,
cancelled_at,
cart_token,
checkout_token,
closed_at,
company,
confirmation_number,
created_at,
currency,
current_total_discounts,
current_total_price
current_subtotal_price,
current_total_tax,
customer_locale,
discount_applications,
estimated_taxes
financial_status,
fulfillments,
fulfillment_status,
gateway,
id,
landing_site,
line_items,
location_id,
merchant_of_record_app_id,
name,
note,
note_attributes,
number,
order_number,
po_number,
presentment_currency,
processed_at,
referring_site,
shipping_lines,
source_name,
source_identifier,
source_url,
subtotal_price,
tags,
tax_lines,
taxes_included,
test,
token,
total_discounts,
total_line_items_price,
total_outstanding,
total_price,
total_price_set,
total_tax,
total_tax_set,
total_tip_received,
total_weight,
updated_at,
order_status_url
shipping_address (excluding address1 and address2 fields)
name

city,
province,
province_code,
zipcode,
country,
country_code

Included Fulfilment Data fields:

id,
created_at,
line_items,
location_id,
name,
order_id,
origin_address,
receipt,
Service,
shipment_status,
status,
tracking_company,
tracking_numbers,
tracking_number,
tracking_urls,
tracking_url,
updated_at,
variant_inventory_management

Included Fulfilment Data fields:

id,
created_at,
line_items,
location_id,
name,
order_id,
origin_address,
receipt,
Service,
shipment_status,
status,
tracking_company,
tracking_numbers,
tracking_number,
tracking_urls,
tracking_url,
updated_at,
variant_inventory_management

Configure your application

After installing the application, you’ll be redirected to the Fenix business console portal to review the base configurations.

  1. Choose a Fenix Pricing plan. Contact the Fenix Sales team for more questions about available plans.

  1. Click Activate to continue.

Carriers

  1. Add the carriers (FedEx, UPS, USPS, etc.) and respective services used to ship orders.

  2. Configure each carrier’s account details to provide negotiated rates to your customers. By default, Fenix will use its credentials to offer a seamless onboarding experience to retailers.

  3. Enable the desired services for each carrier.

    1. To enable any unlisted carriers or create a custom carrier, contact the Fenix Customer Support team.

Fulfillment Locations

Fenix automatically syncs the fulfillment locations from Shopify while installing the app; however, you can also add or update locations manually.

Review the following for accuracy:

  • Lead Time

  • Cutoff Time

  • Pickup Time

  • Active Carrier Services

  • Holidays

Products

If you don’t see any product data, click the Refresh button. There may be a minor time delay for the product details to be reflected in Fenix Systems. In case of any issues, contact the Fenix Customer Support team.

Inventory

If you don’t see any inventory data, click the Refresh button. There may be a minor time delay for the product details to be reflected in Fenix Systems. In case of any issues, contact the Fenix Customer Support team.

Next Steps

Â