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Install the Fenix Intelligent Delivery application v2

Install the Fenix Intelligent Delivery application v2

Owned by Srinivas Aluri
Last updated: Aug 15, 2024 by Sharath Chandra Parashara
5 min read

We recommend installing the latest version of your browser for the smoothest installation experience.

Navigate the Shopify App Store

  1. Visit theShopify App Store to download the Fenix Intelligent Delivery application.

 

  1. Search for Fenix Intelligent Delivery.

Search for Fenix Intelligent Delivery

 

Select the Fenix Intelligent Delivery app, ensuring it’s made by Fenix Commerce Inc.
Fenix Intelligent Delivery app

  1. Review the application’s minimum requirements. If you do not meet the minimum requirements, contact the Fenix Customer Support team to request a custom integration.

Your store requirements

Online store with a United States-based (US) business address

At least one fulfillment center in the US

Delivery estimates provided to only US domestic buyer address orders at checkout using a major US domestic carriers like UPS, USPS, FedEx, DHL, etc…

Merchant must accept USD currency

Delivery estimates must not be provided to international orders

Minimum requirements to install the application

  1. Click Add app to add the application to your store. If you meet the minimum requirements and can’t install the application, contact the Fenix Sales team. For questions about the Fenix Intelligent Delivery app requested scopes, contact the Fenix Customer Support team.

Fenix Intelligent Delivery app requirements

Permission to install the app

Permission to raise the Shopify billing app

Permission to approve the following application scopes:

View Shopify account data

Read products

Edit products (To create shipping protection items)

Read inventory

Read orders & fulfillments

Edit orders (To update the Fenix recommendations)

 

The Fenix platform syncs the orders and fulfillments data from the Shopify, excluding customer PII data. Please refer below tables to understand the fields that Fenix store it in the Fenix secured database.

Excluded PII Data:

browser_ip
client_details
contact_email
email
phone
billing_address
customer
refunds
payment_gateway_names
shipping_address
address_1
address_2,
first_name
last_name

Excluded PII Data:

browser_ip
client_details
contact_email
email
phone
billing_address
customer
refunds
payment_gateway_names
shipping_address
address_1
address_2,
first_name
last_name

Included Order data fields:

buyer_accepts_marketing,
cancel_reason,
cancelled_at,
cart_token,
checkout_token,
closed_at,
company,
confirmation_number,
created_at,
currency,
current_total_discounts,
current_total_price
current_subtotal_price,
current_total_tax,
customer_locale,
discount_applications,
estimated_taxes
financial_status,
fulfillments,
fulfillment_status,
gateway,
id,
landing_site,
line_items,
location_id,
merchant_of_record_app_id,
name,
note,
note_attributes,
number,
order_number,
po_number,
presentment_currency,
processed_at,
referring_site,
shipping_lines,
source_name,
source_identifier,
source_url,
subtotal_price,
tags,
tax_lines,
taxes_included,
test,
token,
total_discounts,
total_line_items_price,
total_outstanding,
total_price,
total_price_set,
total_tax,
total_tax_set,
total_tip_received,
total_weight,
updated_at,
order_status_url
shipping_address (excluding address1 and address2 fields)
name

Name field is required to use it in the proactive shipment status notifications as part of the Fenix Post Purchase platform.

city,
province,
province_code,
zipcode,
country,
country_code

Above base address fields are required to calculate the forecasted delivery dates to surface on both Fenix branded tracking page and proactive shipment status notifications as part of the Fenix PostPurchase platform

Included Order data fields:

buyer_accepts_marketing,
cancel_reason,
cancelled_at,
cart_token,
checkout_token,
closed_at,
company,
confirmation_number,
created_at,
currency,
current_total_discounts,
current_total_price
current_subtotal_price,
current_total_tax,
customer_locale,
discount_applications,
estimated_taxes
financial_status,
fulfillments,
fulfillment_status,
gateway,
id,
landing_site,
line_items,
location_id,
merchant_of_record_app_id,
name,
note,
note_attributes,
number,
order_number,
po_number,
presentment_currency,
processed_at,
referring_site,
shipping_lines,
source_name,
source_identifier,
source_url,
subtotal_price,
tags,
tax_lines,
taxes_included,
test,
token,
total_discounts,
total_line_items_price,
total_outstanding,
total_price,
total_price_set,
total_tax,
total_tax_set,
total_tip_received,
total_weight,
updated_at,
order_status_url
shipping_address (excluding address1 and address2 fields)
name

Name field is required to use it in the proactive shipment status notifications as part of the Fenix Post Purchase platform.

city,
province,
province_code,
zipcode,
country,
country_code

Above base address fields are required to calculate the forecasted delivery dates to surface on both Fenix branded tracking page and proactive shipment status notifications as part of the Fenix PostPurchase platform

Included Fulfilment Data fields:

id,
created_at,
line_items,
location_id,
name,
order_id,
origin_address,
receipt,
Service,
shipment_status,
status,
tracking_company,
tracking_numbers,
tracking_number,
tracking_urls,
tracking_url,
updated_at,
variant_inventory_management

Included Fulfilment Data fields:

id,
created_at,
line_items,
location_id,
name,
order_id,
origin_address,
receipt,
Service,
shipment_status,
status,
tracking_company,
tracking_numbers,
tracking_number,
tracking_urls,
tracking_url,
updated_at,
variant_inventory_management

Click Add app to install the application
Approve application scopes

Configure your application

After installing the application, you’ll be redirected to the Fenix business console portal to review the base configurations.

Warning: You may not see the onboarding flow if you have an older browser version. If you don’t see the onboarding flow, download the latest version of Google Chrome and try again. If you have any issues or questions when configuring Fenix Intelligent Delivery, contact the Fenix Customer Support team.

  1. Choose a Fenix Pricing plan. Contact the Fenix Sales team for more questions about available plans.

  1. Click Activate to continue.

Configuration steps

Carriers

  1. Add the carriers (FedEx, UPS, USPS, etc.) and respective services used to ship orders.

  2. Configure each carrier’s account details to provide negotiated rates to your customers. By default, Fenix will use its credentials to offer a seamless onboarding experience to retailers.

  3. Enable the desired services for each carrier.

    1. To enable any unlisted carriers or create a custom carrier, contact the Fenix Customer Support team.

Configure carriers

Fulfillment Locations

Fenix automatically syncs the fulfillment locations from Shopify while installing the app; however, you can also add or update locations manually.

Review the following for accuracy:

  • Lead Time

  • Cutoff Time

  • Pickup Time

  • Active Carrier Services

  • Holidays

Lead, Cutoff, and Pickup time
Active Carrier Services and Holidays
Custom lead times
Future available date

Products

If you don’t see any product data, click the Refresh button. There may be a minor time delay for the product details to be reflected in Fenix Systems. In case of any issues, contact the Fenix Customer Support team.

Inventory

If you don’t see any inventory data, click the Refresh button. There may be a minor time delay for the product details to be reflected in Fenix Systems. In case of any issues, contact the Fenix Customer Support team.

Note: The Fenix Intelligent Delivery App needs real-time inventory with valid, unique SKUs and quantities for each variant to show the proper delivery estimates.

By default, Fenix won’t enable the Fenix Shipping Options on the PDP, Cart, and Checkout pages.

Follow the steps below to enable the Fenix Shipping Options

Next Steps

 

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