Fenix Public App Installation

Download

Visit Shopify Market Place

• Please visit Shopify Marketplace to install the Fenix delivery app.

  • Link: https://apps.shopify.com

  • Refer to below sample screenshot

    Open

    

     

Search App

• Search for the app using the Fenix Intelligent Delivery keyword in the search box and click the search icon or hit enter

  • Refer to below sample screenshot

  • Open

    

  • The search result will provide Fenix intelligent delivery public app details as below. scroll down to find out Fenix Intelligent Delivery App in the marketplace in case Shopify provides more search results

  • Refer to below sample screenshot

  • Please click on Fenix Intelligent Delivery App. It will provide app details as below

  • Refer to below sample screenshot

  • Scroll down to find more details, such as

    • Minimum requirements: To install Fenix Intelligent App, refer to the below screenshot. In case, If your store doesn't meet the minimum requirement or in case of any additional need, please don't hesitate to get in touch with Fenix Customer Support Team fixdsupport@fenixcommerce.ai to provide details about custom integration and other features.

  • Refer to below sample screenshot

  • Reviews: Take a Minute to know what our happy customers say

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Add App to your store

• Add Fenix intelligent App to your store by clicking on add app button at starting of the page.

  • Minimum requirements:

    • Shopify store login users should have permission to install the app and raise the Shopify billing app. In case of queries, please contact your store owner to get more details or ask your store owner to install the Fenix app. Please contact Fenix Sales sales@fenixcommerce.ai team in case of any queries related to App Installation.

    • Refer to below sample screenshot

Review Permissions

• App Install should review the permissions requested by Fenix Intelligent Delivery and click the Install App button.

  • Fenix will start the base configuration setup.

  • Note:

    • In case of any queries related to Fenix Intelligent Delivery app requested permissions, Please contact Fenix Customer Support Team fixdsupport@fenixcommerce.ai

  • Refer to below sample screenshot

Onboarding flow

• After Clicking on the Install App button it will be redirected to the Fenix business console portal to help the retailer review the base configuration. The purpose of the step is to quickly onboard the retailer to show the Estimated Delivery Date on checkout for your customers.

  • Note: we have noticed for a few retailers the issue or may not be able to see onboarding flow due to the old version of browsers. Fenix recommends trying once again with the latest chrome browser version. In case of any queries or issues to install Fenix Intelligent Delivery, Please contact Fenix Customer Support Team fixdsupport@fenixcommerce.ai

  • Choose Fenix Pricing Plan.

    • In case of any pricing-related queries, contact Fenix Sales sales@fenixcommerce.ai team to get additional help on plan selection.

    • Refer to below sample screenshot

• Click Activate button to move forward with the installation

Base Configuration and validation

• There are four basic steps to complete the onboarding flow. In case of any configuration help, please get in touch with Fenix Sales team sales@fenixcommerce.ai or Fenix Customer Support Team fixdsupport@fenixcommerce.ai

Carriers

• Please review the Carriers tab and fill in the necessary details.

• Configure all the carries (such as FedEx, UPS, and USPS) and respective services that are used to ship the orders to customers

  • Configure carrier account details in the Fenix business console to provide negotiated rates to your customers. By default, Fenix will use its credentials to offer a seamless onboarding experience to retailers.

  • Select/ the services that are to be enabled for each carrier

  • To enable any unlisted carriers in the business console or to create a custom carrier, or for any other configuration help, please contact Fenix Customer Support Team fixdsupport@fenixcommerce.ai team

  • Refer to below sample screenshot

• Fulfillment Locations

  • Fenix automatically syncs the fulfillment locations from Shopify while installing the app.

  • Please review the key settings / details for each fulfillment location

Review the most critical configurations for the fulfilment location:

• Lead Time

• Cutoff Time

• Pickup Time

• Active Carrier Services

  • Select the Carrier services available at each fulfillment location

• Holidays

  • Update any location specific holidays, if required to cater to local holidays or any other operational issues at the fulfillment location

• Products

Verify the product information under the products tab.If you don’t see the product data try clicking on the Refresh button and wait for some time to reflect into Fenix Systems. In case of any issues, please contact Fenix Customer Support Team fixdsupport@fenixcommerce.ai

Refer to below sample screenshot

• Inventory

Verify the information under inventory tab. If you don’t see the inventory data try clicking on the Refresh button and wait for some time to reflect into Fenix Systems

• Fenix Intelligent Delivery App needs the real-time inventory with Valid Unique SKU’s & quantity for each variant to show the Proper Delivery Estimates.

• If you are not maintaining the real-time inventory in Shopify or if you don’t maintain proper inventory at all in Shopify, please contact the Fenix Customer Support Team fixdsupport@fenixcommerce.ai.

• Refer to below sample screenshot

Verify Fenix intelligent Delivery App Installation Completed

Test Your Estimated Delivery Dates on checkout

• Create a sample order on the Shopify store to experience Fenix EDDs

• Shopify will call Fenix on the checkout

• The Fenix System captures the order data and responds back with Estimated Delivery Date (EDD), Shipping Method Name, and Shipping Charges as a response to Shopify request

• On the checkout, you will see the existing Shipping Options along with the shipping options from Fenix

• Now the buyer can select the appropriate shipping method and place an order by completing the payment.

Please contact Fenix Customer Support Team fixdsupport@fenixcommerce.ai in case of any issues.

Post App installation

How to disable Fenix Shipping options on checkout.

• Go to Shopify store settings (refer to the screenshot below)

• Click on Shipping and delivery

• Click on Manage rates

• Scroll down to Shipping To, and for each shipping zone ( Domestic, Rest of the World, or any other custom shipping zone created on store), delete Fenix Shipping under Carrier and app rates, i.e., click on Carrier and app rates for each shipping zone and click Delete Fenix Shipping (rates provided by the app). Refer the screenshots below

• Please ensure that Fenix Shipping rates are deleted from each shipping zone

Please contact Fenix Customer Support Team fixdsupport@fenixcommerce.ai to customize the shipping options as per your specific requirements and re-enable Fenix on the Product, Cart, and Checkout pages.

Next Steps

• Fenix Integration on Shopify checkout

• Fenix Integration on Shopify Theme