Agenda: Send Email or/and SMS notifications to the shoppers about their order delivery status through the Iterable platform.
Introduction: Fenix will send post-purchase notifications to shoppers through Email or/and SMS to keep them informed about the present status of their shipment.
The delivery events that can be configured to trigger notifications are:
Order Confirmation Shipment Delay Ready to Ship/Label Printed Picked Up By Carrier/Left Warehouse Shipment Exception Shipment Confirmation Shipment Stalled Shipment Intransit Delivery Delay Out for Delivery Delivery Exception Return to Sender Delivered
Goal: By being upfront and proactive in post-purchase communication Fenix clients will keep their customers happy, reduce WISMO calls, and save significantly on long-term customer service costs.
Platforms Supported: Shopify, Shopify Plus, WooCommerce, BigCommerce, and SFCC.
Requirements to integrate Fenix with Iterable:
Active FenixCommerce post-purchase subscription.
Api_Key to the Iterable project
Campaign IDs to the delivery events that are configured
Iterable project access to the Fenix user with the role of Publisher or Admin
Email ID: fenix.user@fenixcommerce.ai