Agenda: Send Email or/and SMS notifications to the shoppers about their order delivery status through the Iterable platform.
Introduction: Fenix will send post-purchase notifications to shoppers through Email or/and SMS to keep them informed about the present status of their shipment.
The delivery events that can be configured to trigger notifications are:
Order Confirmation Shipment Delay Ready to Ship/Label Printed Picked Up By Carrier/Left Warehouse Shipment Exception Shipment Confirmation Shipment Stalled Shipment Intransit Delivery Delay Out for Delivery Delivery Exception Return to Sender Delivered
Goal: By being upfront and proactive in post-purchase communication Fenix clients will keep their customers happy, reduce WISMO calls, and save significantly on long-term customer service costs.
Platforms Supported: Shopify, Shopify Plus, WooCommerce, BigCommerce, and SFCC.
Requirements to integrate Fenix with Iterable:
Active FenixCommerce post-purchase subscription.
Api_Key to the Iterable project
Integrations > API Keys > Create API Key > Type(Server-side) > Create
Campaign IDs to the delivery events that are configured
Messaging > Campaigns >
Iterable project access to the Fenix user with the role of Publisher or Admin
Email ID: fenix.user@fenixcommerce.ai
https://support.iterable.com/hc/en-us/articles/205480335-Roles-and-Permissions-#default-custom-roles
Some useful links:
https://support.iterable.com/hc/en-us/articles/211970843-SMS-Overview-
https://support.iterable.com/hc/en-us/articles/205480315-Introduction-to-Templates-
https://support.iterable.com/hc/en-us/articles/205480365-Personalizing-Templates-with-Handlebars-