Agenda: Sending SMS notifications to the shoppers about their order status
Introduction: Once the shopper completes the order,
Goal: To increase conversion rates when informing customers about their abandoned cart products by showing expected delivery dates in the mobile message before re-visiting the website. 83% of Shoppers say knowing the “Estimated time of arrival” is ‘Important’; more than ‘Search’ (75%) ‘Customer ratings’ (72%) & ‘Payment flexibility’ (34%) – Forrester Survey, 2020.
Current Platform Supported: Shopify.
Integration Procedure to be followed by Fenix team or Fenix Resellers
Step 1: Go to marketplace in your attentive account and search for Fenix Commerce Notifications app. click install or click the app URL here: https://ui.attentivemobile.com/integrations/oauth-install?client_id=1e299554af7141d085e9d1b9f60d2725&redirect_uri=https%3A%2F%2Fcaprocessor.ppe.fenixcommerce.com%2Ffenixppecaprocessor%2Fapi%2Fv1%2Ffenix%2Fredirect
Step 2: The URL take you to the screen like below. Check the permissions required by the Fenix notification app and authorize it.
Step 3: Fenix team will generate auth-token and will update the internal configuration. Once the installation completes it will redirects to the integration confirmation page.
Creating Attentive Journey:
Fenix is providing the default template for SMS.
Retailers need to create a custom journey template from scratch by selecting the Fenix cart abandonment template after successful app installation.
Steps to follow while creating Journey:
Journey Name: Fenix Cart Abandonment
Sample SMS Content:
Hello There, Looks like you didn't finish checking out. Estimated delivery date for your order is {delivery_date} Checkout Today {orderStatusURL}
