Agenda: Sending SMS notifications to the shoppers about their order delivery status.
Introduction: Fenix will send post-purchase notifications to shoppers through SMS to keep them informed about the present status of their shipment.
The delivery events that can be configured to trigger notifications are:
-Order Confirmation
-Shipment Delay
-Ready to Ship
-Picked Up By Carrier
-Shipment Exception
-Shipment Confirmation
-Shipment Stalled
-Shipment Intransit
-Delivery Delay
-Out for Delivery
-Delivery Exception
-Return to Sender
-Delivered
Goal: By being upfront and proactive in post-purchase communication Fenix clients will keep their customers happy, reduce WISMO calls, and save significantly on long-term customer service costs.
Platforms Supported: Shopify, Shopify Plus, WooCommerce, BigCommerce and SFCC.
Requirement: Active FenixCommerce post-purchase subscription.
Integration Procedure to be followed by Fenix team or Fenix Resellers
Step 1: Go to marketplace in your attentive account and search for Fenix Commerce Notifications app. click install or click the app URL here: https://ui.attentivemobile.com/integrations/oauth-install?client_id=1e299554af7141d085e9d1b9f60d2725&redirect_uri=https%3A%2F%2Fcaprocessor.ppe.fenixcommerce.com%2Ffenixppecaprocessor%2Fapi%2Fv1%2Ffenix%2Fredirect
Step 2: The URL take you to the screen like below. Check the permissions required by the Fenix notification app and authorize it.
Step 3: Fenix team will generate auth-token and will update the internal configuration. Once the installation completes it will redirects to the integration confirmation page.
Creating Attentive Journey:
Fenix is providing the default template for SMS.
Retailers need to create a custom journey template from scratch by selecting the Fenix cart abandonment template after successful app installation.
Steps to follow while creating Journey:
Journey Name: Fenix Cart Abandonment
Sample SMS Content:
Hello There, Looks like you didn't finish checking out. Estimated delivery date for your order is {delivery_date} Checkout Today {orderStatusURL}
