Agenda: Sending SMS notifications to the shoppers about their order delivery status.
Introduction: Fenix will send post-purchase notifications to shoppers through SMS to keep them informed about the present status of their shipment.
The delivery events that can be configured to trigger notifications are:
Order Confirmation Shipment Delay Ready to Ship/Label Printed Picked Up By Carrier/Left Warehouse Shipment Exception Shipment Confirmation Shipment Stalled Shipment Intransit Delivery Delay Out for Delivery Delivery Exception Return to Sender Delivered
Goal: By being upfront and proactive in post-purchase communication Fenix clients will keep their customers happy, reduce WISMO calls, and save significantly on long-term customer service costs.
Platforms Supported: Shopify, Shopify Plus, WooCommerce, BigCommerce and SFCC.
Requirement: Active FenixCommerce post-purchase subscription.
Integration Procedure to be followed by Fenix team or Fenix Resellers
Step 1: Go to marketplace in your attentive account and search for Fenix Commerce Notifications app. click install or click the app URL here: https://ui.attentivemobile.com/integrations/oauth-install?client_id=24e4c5d14ef34a3488d03a23e3c74c22&redirect_uri=https%3A%2F%2Fppdnotificationprocessorv1.ppd.fenixcommerce.com%2Ffenixppdnotificationprocessor%2Fapi%2Fv1%2Ffenix%2Fredirect
Step 2: The URL take you to the screen like below. Check the permissions required by the Fenix notification app and authorize it.
Step 3: Once the authorization completes it will redirects to the integration confirmation page.
Steps to follow while creating Journey:
Once the app installation process completed, retailer can have access to following journey triggers.
Go to Journeys tab in attentive account
Click create journey
Click start from scratch
Filter by app Fenix Commerce Notifications
Select journey trigger for which you want to create journey
Sample SMS Content:
Hey {customer_name} , order # {order_id} might be delayed. Track your order here: {track_url}
