Problem Statement
Handling returns is one of the biggest headaches for DTC merchants. The retail industry suffers from a high return percentage, which varies depending on the product category.
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Fenix will partner with Happy Returns to provide a seamless return experience to shoppers.
Functional Flow
Initiate Order Return/Refund/Exchange
Customers can initiate a return/refund/exchange from the FenixCommerce Branded Tracking page.
Data Transfer to Happy Returns
FenixCommerce will internally map the store name, order id, zip code, and the Happy Returns retailer-specific URL.
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