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Visit Shopify Market Place

Please visit Shopify Marketplace to install the Fenix delivery app.

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Info

We recommend installing the latest version of your browser for the smoothest installation experience.

Navigate the Shopify App Store

  1. Visit thehttps://apps.shopify.com

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  1. / to

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  1. download the Fenix Intelligent Delivery application.

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  1. Search

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  1. for

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  1. Fenix Intelligent Delivery

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  1. .

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Add an App to your store

  • Add Fenix intelligent App to your store by clicking on the add app button at the start of the page.

    • Minimum requirements:

      • Shopify store login users should have permission to install the app and raise the Shopify billing app. In case of queries, please contact your store owner to get more details or ask your store owner to install the Fenix app. Please contact Fenix Sales sales@fenixcommerce.ai team in case of any queries related to App Installation.

      • Refer to below the screenshot

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Review Permissions

  • App Install should review the permissions requested by Fenix Intelligent Delivery and click the Install App button.

    • Fenix will start the base configuration setup.

    • Note:

      • In case of any queries related to the Fenix Intelligent Delivery app requested permissions, Please contact the Fenix Customer Support Team fixdsupport@fenixcommerce.ai

    • Refer to the screenshot below

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Onboarding flow

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The search result will provide Fenix intelligent delivery public app details as below. Scroll down to find out Fenix Intelligent Delivery App in the marketplace in case Shopify provides more search results

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Refer to below the screenshot

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Please click on the Fenix Intelligent Delivery App. It will provide app details as below.

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Refer to the screenshot below

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Scroll down to find more details, such as

  • Minimum requirements: To install the Fenix Intelligent App, refer to the below screenshot. If your store doesn't meet the minimum requirement or in case of any additional need, please don't hesitate to get in touch with the Fenix Customer Support Team fixdsupport@fenixcommerce.ai to provide details about custom integration and other features.

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Refer to the screenshot below

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Reviews: Take a Minute to know what our happy customers say

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Refer to below the screenshot

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Image AddedImage Added

  1. Review the application’s minimum requirements. If you do not meet the minimum requirements, contact the Fenix Customer Support team to request a custom integration.

Your store requirements

✅ Online store with a United States-based (US) business address

✅ At least one fulfillment center in the US

✅ Delivery estimates provided to only US domestic buyer address orders at checkout using a major US domestic carriers like UPS, USPS, FedEx, DHL, etc…

✅ Merchant must accept USD currency

✅ Delivery estimates must not be provided to international orders

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  1. Click Add app to add the application to your store. If you meet the minimum requirements and can’t install the application, contact the Fenix Sales team. For questions about the Fenix Intelligent Delivery app requested scopes, contact the Fenix Customer Support team.

Fenix Intelligent Delivery app requirements

✅ Permission to install the app

✅ Permission to raise the Shopify billing app

✅ Permission to approve the following application scopes:

✅ View Shopify account data

✅ Read products

✅ Edit products (To create shipping protection items)

✅ Read inventory

✅ Read orders & fulfillments

✅ Edit orders (To update the Fenix recommendations)

The Fenix platform syncs the orders and fulfillments data from the Shopify, excluding customer PII data. Please refer below tables to understand the fields that Fenix store it in the Fenix secured database.

Excluded PII Data:

browser_ip
client_details
contact_email
email
phone
billing_address
customer
refunds
payment_gateway_names
shipping_address
address_1
address_2,
first_name
last_name

Included Order data fields:

buyer_accepts_marketing,
cancel_reason,
cancelled_at,
cart_token,
checkout_token,
closed_at,
company,
confirmation_number,
created_at,
currency,
current_total_discounts,
current_total_price
current_subtotal_price,
current_total_tax,
customer_locale,
discount_applications,
estimated_taxes
financial_status,
fulfillments,
fulfillment_status,
gateway,
id,
landing_site,
line_items,
location_id,
merchant_of_record_app_id,
name,
note,
note_attributes,
number,
order_number,
po_number,
presentment_currency,
processed_at,
referring_site,
shipping_lines,
source_name,
source_identifier,
source_url,
subtotal_price,
tags,
tax_lines,
taxes_included,
test,
token,
total_discounts,
total_line_items_price,
total_outstanding,
total_price,
total_price_set,
total_tax,
total_tax_set,
total_tip_received,
total_weight,
updated_at,
order_status_url
shipping_address (excluding address1 and address2 fields)
name

Info

Name field is required to use it in the proactive shipment status notifications as part of the Fenix Post Purchase platform.

city,
province,
province_code,
zipcode,
country,
country_code

Info

Above base address fields are required to calculate the forecasted delivery dates to surface on both Fenix branded tracking page and proactive shipment status notifications as part of the Fenix PostPurchase platform

Included Fulfilment Data fields:

id,
created_at,
line_items,
location_id,
name,
order_id,
origin_address,
receipt,
Service,
shipment_status,
status,
tracking_company,
tracking_numbers,
tracking_number,
tracking_urls,
tracking_url,
updated_at,
variant_inventory_management

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Configure your application

After installing the application, you’ll be redirected to the Fenix business console portal to

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review the base

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configurations.

Note

Warning: You may not see the onboarding flow

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if you have an older browser version. If you don’t see the onboarding flow, download the latest version of Google Chrome and try again. If you have any issues or questions when configuring Fenix Intelligent Delivery,

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contact the Fenix Customer Support

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team.

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  1. Choose a Fenix Pricing

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  1. plan. Contact the Fenix Sales

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  1. team for

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Refer to the screenshot below.

  1. more questions about available plans.

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  1. Click

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  1. Activate

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Base Configuration and validation

  1. to continue.

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Carriers

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Please review the Carriers tab and fill in the necessary details.

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  1. Add the carriers (

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  1. FedEx, UPS,

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  1. USPS, etc.) and respective services

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  1. used to ship

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  1. orders

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  1. .

  2. Configure

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  1. each carrier’s account details

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  1. to provide negotiated rates to your customers. By default, Fenix will use its credentials to offer a seamless onboarding experience to retailers.

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  1. Enable the desired services

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  1. for each carrier.

    1. To enable any unlisted carriers

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    1. or create a custom carrier,

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    1. contact the Fenix Customer Support

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    1. team.

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Fulfillment Locations

Fenix automatically syncs the fulfillment locations from Shopify while installing the app

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Please review the key settings/details for each fulfillment location

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Review the most critical configurations for the fulfillment location; however, you can also add or update locations manually.

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Review the following for accuracy:

  • Lead Time

  • Cutoff Time

  • Pickup Time

    Image Removed

  • Active Carrier Services

    Select the Carrier services available at each fulfillment location

  • Holidays

    • Add or update location specific holidays.

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  • Products

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Products

If you don’t see the any product data, try clicking click the Refresh button and wait some time to reflect into . There may be a minor time delay for the product details to be reflected in Fenix Systems. In case of any issues, please contact the Fenix Customer Support Team fixdsupport@fenixcommerce.ai

Refer to the screenshot below

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team.

Inventory

Verify the information under the inventory tab. If you don’t see the any inventory data, try clicking on click the Refresh button and wait for some time for it to reflect into Fenix Systems. There may be a minor time delay for the product details to be reflected in Fenix Systems. In case of any issues, contact the Fenix Customer Support team.

Note: The Fenix Intelligent Delivery App needs

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real-time inventory with

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valid, unique SKUs and quantities for each variant to show the

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If you are not maintaining the real-time inventory in Shopify or if you don’t maintain proper inventory at all in Shopify, please contact the Fenix Customer Support Team fixdsupport@fenixcommerce.ai.

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Refer to the screenshot below

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proper delivery estimates.

Note

By default, Fenix won’t enable the Fenix Shipping Options on the PDP, Cart, and Checkout pages.

Please follow Follow the steps below steps to enable the Fenix Shipping Options on the repsetced pages

Next Steps

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