Agenda: Sending To send Email/SMS notifications to the shoppers about their order delivery status.
Introduction: Once the shopper completes the order,
Goal: To increase conversion rates when informing customers about their abandoned cart products by showing expected delivery dates in the mobile message before re-visiting the website. 83% of Shoppers say knowing the “Estimated time of arrival” is ‘Important’; more than ‘Search’ (75%) ‘Customer ratings’ (72%) & ‘Payment flexibility’ (34%) – Forrester Survey, 2020.
Current Platform Supported: Shopify Fenix will send post-purchase notifications to shoppers through Email/SMS to keep them informed about the present status of their shipment.
The delivery events that can be configured to trigger notifications are:
| Code Block |
|---|
Order Confirmation
Shipment Delay
Ready to Ship/Label Printed
Picked Up By Carrier/Left Warehouse
Shipment Exception
Shipment Confirmation
Shipment Stalled
Shipment Intransit
Delivery Delay
Out for Delivery
Delivery Exception
Return to Sender
Delivered |
Goal: By being upfront and proactive in post-purchase communication Fenix clients will keep their customers happy, reduce WISMO calls, and save significantly on long-term customer service costs.
Platforms Supported: Shopify, Shopify Plus, WooCommerce, BigCommerce and SFCC.
Requirement: Active FenixCommerce post-purchase subscription.
Integration Procedure to be followed by Fenix team or Fenix Resellers
Step 1: Go to marketplace in your attentive account and search for Fenix Commerce Notifications app. click install or click the app URL here: https://ui.attentivemobile.com/integrations/oauth-install?client_id=1e299554af7141d085e9d1b9f60d272524e4c5d14ef34a3488d03a23e3c74c22&redirect_uri=https%3A%2F%2Fcaprocessorhttps%3A%2F%2Fppdnotificationprocessorv1.ppeppd.fenixcommerce.com%2Ffenixppecaprocessor%2Fapi%2Fv1%2Ffenix%2Fredirectcom%2Ffenixppdnotificationprocessor%2Fapi%2Fv1%2Ffenix%2Fredirect
Step 2: The URL take you to the screen like below. Check the permissions required by the Fenix notification app and authorize it.
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Step 3: Fenix team will generate auth token and will update the internal configuration.
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Once the authorization completes it will redirects to the integration confirmation page.
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Attentive Steps to follow while creating Journey:
Fenix is providing the default template for SMS.
Retailers need to create a custom journey template from scratch by selecting the Fenix cart abandonment template after successful app installation.
Steps to follow while creating Journey:
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Journey Name: Fenix Cart Abandonment
Sample SMS Content:
Hello There, Looks like you didn't finish checking out. Estimated delivery date for your order is {delivery_date} Checkout Today {orderStatusURL}
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Once the app installation process completed, retailer can have access to following journey triggers.
Go to Journeys tab in attentive account
Click create journey
Click start from scratch
Filter by app Fenix Commerce Notifications
Select journey trigger for which you want to create journey
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Sample SMS Content:
Hey {customer_name} , order # {order_id} might be delayed. Track your order here: {track_url}
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