Agenda: Sending SMS notifications to the shoppers about their order delivery status.
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The delivery events that can be configured to trigger notifications are:
| Code Block |
|---|
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Order Confirmation |
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Shipment Delay |
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Ready to Ship |
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Picked Up By Carrier |
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Shipment Exception |
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Shipment Confirmation |
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Shipment Stalled |
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Shipment Intransit |
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Delivery Delay |
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Out for Delivery |
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Delivery Exception |
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Return to Sender |
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Delivered |
Goal: By being upfront and proactive in post-purchase communication Fenix clients will keep their customers happy, reduce WISMO calls, and save significantly on long-term customer service costs.
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Requirement: Active FenixCommerce post-purchase subscription.
Integration Procedure to be followed by Fenix team or Fenix Resellers
Step 1: Go to marketplace in your attentive account and search for Fenix Commerce Notifications app. click install or click the app URL here: https://ui.attentivemobile.com/integrations/oauth-install?client_id=1e299554af7141d085e9d1b9f60d2725&redirect_uri=https%3A%2F%2Fcaprocessor.ppe.fenixcommerce.com%2Ffenixppecaprocessor%2Fapi%2Fv1%2Ffenix%2Fredirect
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