Introduction
While placing the order, the customer was promised a delivery date, but the shipment is delayed and won’t be delivered on time. Fenix Commerce will allow retailers to compensate for this poor Delivery experience by offering a discount coupon code to the customer for the next purchase.
Note: Retailer must enable delay delivery notification
Supported Platforms
Platform | Support | Requirements |
|---|---|---|
Shopify | Yes | Requires shopify console access to validate the setup |
Bigcommerce | NO | NA |
Woocommerce | NO | NA |
SFCC | NO | NA |
Custom E-commerce | NO | NA |
Subscribing to Discount Coupon Codes
A retailer must subscribe to the Delivery Delay Shipment feature to enable customer appeasement coupons in case of delivery delays.
Once the feature is subscribed, The next steps are configuring and sending discount coupons for delayed shipments.
Subscription Settings
The first step to begin with the customer appeasement coupon code setup is configuring the subscription settings. All the fields here are mandatory.
Subscription
Delayed Shipments criteria of multi-shipment order
Select coupon eligibility criteria for multi-shipment orders. Available options are:
At least One Shipment
All of the Shipments
If you select “All of the Shipments,” the shopper gets the coupon if all shipments of the order were delayed.
Dispatch At
Select when you want to release the coupon code to the shopper. This will automatically apply to all discount coupons created in Fenix. Available options are:
Before Promised Date
Only After Promised Date
Customer Selection (to redeem coupon code)
Select who can redeem the appeasement coupon sent to the buyer. Available options are:
Any Shopper
Only Buyer
Usage Limit
Enter the number of times each coupon can be applied on checkout to avail discount.
Coupon Code Format
Choose from the below options to create your own coupon code format.
Code length
Characters separated by (-)
Alphabets (Upper case, Lower case, or Mixed)
Numerics (0-9)
Code Prefix & Suffix
Pre-requisite Configuration
The prerequisite configuration allows you to create multiple Delivery Zones and Customer Groups. These configurations can be applied while creating zone or customer group-specific appeasement coupons.
Delivery Zone
Create multiple delivery zones depending on the Country and State combination.
All the Delivery Zones you create here will be available in the dropdown while creating new discount coupon codes. This way, specific appeasement coupons can be created and sent to shoppers.
Customer Group
Enter Customer Groups who are eligible for receiving appeasement coupons. Fenix will store the customer groups that are available in imported sales orders.
Discount Configuration
Click on the ‘Create’ button to configure appeasement coupons. A list of previously created coupons is displayed below.
Creating New Discount Coupons
Enter coupon code name in Discount Config. Name field.
Eligibility Criteria
selects the delivery zones and customer groups eligible for this discount coupon.
Note: The Delivery Zones and Customer Groups must be created in the “Prerequisite Configuration” section.
Coupon Criteria
Several criteria are available to configure discount coupons.
Source Type (in range)
Select source type to quality orders for appeasement coupon eligibility.
Order Amount - Enter the order amount range for which this coupon will be sent in case of delayed delivery.
Item Quantity - Enter the order item quantity range to send this discount coupon in case of delayed delivery.
Shipping Source
Select shipping source criteria for applying appeasement coupons.
Shipping Method - Configure discount coupons depending on the shopper's chosen shipping method while placing the order.
Shipping Price - Configure discount coupons depending on the ‘ship cost’ the shopper had paid while placing the order.
Once the criteria are selected, the next step is to create discount rules. The discount rules will depend on the options entered above.
Shipment Summary (Source)
Shipping Method - Select the shipping method type in the original order.
Ship Cost (in range) - Select the range of ship costs paid by the shopper in the original order.
Delay in Days (in range) - Enter a range of delay days for this discount rule.
Coupon Summary
Discount On - Select if the discount will be applied on ‘cart amount’ or ‘ship cost’.
Value Type - Select if the discount will be Flat or Percentage
Value - Select the value of the discount
Start Date & End Date - This coupon code will be sent to customers who had placed the order on or between these dates in case the order delivery is delayed.
Status - Displays the current status of the discount code (Active, Expired, Future)
Expiry Days - Enter the number of days this discount coupon will be valid from the date it was sent to the customer.
Terms & Conditions (Target)
Set the terms and conditions for applying the discount.
Target Type - Select from ‘Order Amount’ , ‘Shipping Price’ and ‘Item Quantiry’ to set the redemption condition
Target Value - Depending on the Target Type, choose from minimum or maximum target value
Value - Enter the value to set coupon redemption condition.
Use cases
Offer coupon code for All states in the US and All shoppers:
Create a zone for all states( refer to prerequisite configuration)
Select the created zone while Discount configuration creation in the section of eligibility criteria
Once eligible criteria are selected, then create coupons for that zone. We have several criteria for creating coupons.
Example :
if coupons create based on order amount and different coupons for specific shipping methods
Note: Please refer to coupon criteria, how to select eligible criteria and coupon criteria
Offer coupon code for specific states and all shoppers:
Create a separate zone for US-continental and Alaska, Hawaii ( refer to prerequisite configuration)
Select the created zone while Discount configuration creation under eligibility criteria
Once eligible criteria are selected, then create coupons for that zone. We have several criteria for creating coupons.
Example1 :
If a coupon is created based on order amount and different coupons for specific shipping prices
For US-Continental
Select eligibility criteria
Example2 :
If a coupon is created based on item quantity and different coupons for specific shipping prices
For Zone AkHI
Offer coupon code for All zones and specific shoppers:
Create a zone for all states and create customer groups ( refer to prerequisite configuration)
Select the created zone and groups while Discount configuration creation under eligibility criteria
Once eligible criteria are selected, create coupons for that zone and customer group. We have several criteria for creating coupons.
Example :
If coupons create based on item quantity and different coupons for specific shipping prices.
Offer coupon codes for specific zones and specific shoppers:
Create a separate zone for US-continental and Alaska, Hawaii and create different groups ( refer to prerequisite configuration)
Select the created zone and group while Discount configuration creation under eligibility criteria
Once eligible criteria are selected, create coupons for that specific zone and group. We have several criteria for creating coupons.
Example1 :
If a coupon is created based on order amount and different coupons for specific shipping prices
For US-Continental and only for VIP group
Select eligibility criteria
Example2 :
If a coupon is created based on item quantity and different coupons for a specific shipping method
For Zone AkHI and VVIP group