Agenda: Sending SMS notifications to the shoppers about their order status
Introduction: Once the shopper completes the order,
Goal: To increase conversion rates when informing customers about their abandoned cart products by showing expected delivery dates in the mobile message before re-visiting the website. 83% of Shoppers say knowing the “Estimated time of arrival” is ‘Important’; more than ‘Search’ (75%) ‘Customer ratings’ (72%) & ‘Payment flexibility’ (34%) – Forrester Survey, 2020.
Current Platform Supported: Shopify.
Integration Procedure to be followed by Fenix team or Fenix Resellers
Step 1: Go to marketplace in your attentive account and search for Fenix Commerce Notifications app. click install or click the app URL here: https://ui.attentivemobile.com/integrations/oauth-install?client_id=1e299554af7141d085e9d1b9f60d2725&redirect_uri=https%3A%2F%2Fcaprocessor.ppe.fenixcommerce.com%2Ffenixppecaprocessor%2Fapi%2Fv1%2Ffenix%2Fredirect
Step 2: The URL take you to the screen like below. Check the permissions required by the Fenix notification app and authorize it.
Step 3: Fenix team will generate auth token and will update the internal configuration.
Installing the Fenix attentive app will redirect to the Fenix page which will show the confirmation page which says the attentive and Fenix app has integrated successfully.
Attentive Journey
Fenix is providing the default template for SMS.
Retailers need to create a custom journey template from scratch by selecting the Fenix cart abandonment template after successful app installation.
Steps to follow while creating Journey:
Journey Name: Fenix Cart Abandonment
Sample SMS Content:
Hello There, Looks like you didn't finish checking out. Estimated delivery date for your order is {delivery_date} Checkout Today {orderStatusURL}
