Agenda: Sending SMS notifications to the shoppers about their order delivery status.
Introduction: Once the shopper completes the order, Goal: To increase conversion rates when informing customers about their abandoned cart products by showing expected delivery dates in the mobile message before re-visiting the website. 83% of Shoppers say knowing the “Estimated time of arrival” is ‘Important’; more than ‘Search’ (75%) ‘Customer ratings’ (72%) & ‘Payment flexibility’ (34%) – Forrester Survey, 2020 Fenix will send post-purchase notifications to shoppers through SMS to keep them informed about the present status of their shipment.
The delivery events that can be configured to trigger notifications are:
-Order Confirmation
-Ready to Ship
-Picked Up By Carrier
-Shipment Exception
-Shipment Confirmation
-Shipment Delay
-Shipment Stalled
-Shipment Intransit
-Delivery Delay
-Out for Delivery
-Delivery Exception
-Return to Sender
-Delivered
Goal: By being upfront and proactive in post-purchase communication Fenix clients will keep their customers happy, reduce WISMO calls, and save significantly on long-term customer service costs.
Platforms Supported: Shopify, Shopify Plus, WooCommerce, BigCommerce and SFCC.
Requirement: Active Fenix Commerce FenixCommerce post-purchase subscription.
Integration Procedure to be followed by Fenix team or Fenix Resellers
Step 1: Go to marketplace in your attentive account and search for Fenix Commerce Notifications app. click install or click the app URL here: https://ui.attentivemobile.com/integrations/oauth-install?client_id=1e299554af7141d085e9d1b9f60d2725&redirect_uri=https%3A%2F%2Fcaprocessor.ppe.fenixcommerce.com%2Ffenixppecaprocessor%2Fapi%2Fv1%2Ffenix%2Fredirect
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