Fenix provides multiple ways to consume the product and the inventory data from retailers. For retailers who are on platforms like Shopify, BigCommerce, etc., Fenix use the uses platform-specific webhooks to retrieve that information.
For retailers who are not on such platforms, Fenix provides a feed upload service where the retailer can upload the necessary data, product, inventory, order, etc., to a an agreed-upon cloud location, and Fenix can consume that data within 5 minutes of the upload. The In addition, the retailers who are on Shopify or BigCommerce but maintain a consolidated inventory in Shopify can also use this cloud upload feature.
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If the retailer wants to upload a delta inventory, they can upload the feed into this folder. This feed is basically the changes that happened to their inventory since their last inventory/delta upload. Only the SKUs present in this feed will be modified. Others will not be touched.
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If the retailer wants to upload a complete snapshot of their product cataloguecatalog, they can upload the feed into this folder. Existing product data will be discarded and will be overwritten with the new one.
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If the retailer wants to upload a delta product feed, they can upload the feed it into this folder. This feed is basically the changes that happened to their product since their last product/product-delta upload. This feed can contain any new SKUs added or any changes to the existing products. Only the SKUs present in this feed will be modified. Others will not be touched.
Data processing time
Usually, any feed that is uploaded into the above folders will be processed within 5 minutes.
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Below are sample product and inventory feed formats.
Note: If the retailer is given their own template, please use that.
Product Feed Format
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The retailer tech team must automate the process of uploading the feed to the Fenix-provided SFTP/S3 location.
Data Feed Location Access
These details will be provided once Once the customer gives us their preference (SFTP or S3), these details will be provided.